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customer service

customer service
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The Customer Service Experience

There is a serious problem with the current state of customer service. For the most part it's just awful. I set out in 2008 to take advantage of our companies' position as a small company making a high quality unique product. We wanted to not only be the leader in our niche industry, but also stand out in how we interacted with our customers. Here's how we do it. You're Talking To The Boss Could you imagine calling the toll free number for Microsoft customer service and having Mr. Gates himself pick-up? Well of course that won't happen, not only is he...

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01 January 2015
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