Online Orders – Policies & Frequently Asked Questions

How much does shipping cost?

$30 flat anywhere in the Lower 48 and most of Canada. If your ship to address is in the State of Alaska, Canadian Northwest Territories or the Yukon region, please call us first to get a quote for shipping.

How long will it take for my order to arrive?

US Orders: We ship orders within 2-3 business days to US locations via FedEx Ground. Depending on your location, most orders will arrive in 4 to 7 business days.

Canadian Orders: Orders for Canadian customers are shipped each Friday via FedEx Ground.  Orders should be received by noon on Thursday in order to ship the following day.

What delivery service is used?

Fedex Ground. A signature to confirm and accept delivery is NOT required.

What if my order arrives with damage or items missing?

Although damage due to carrier negligence is rare, it does happen. We will replace, at our cost, any items that are received with obvious signs of damage and reported to us with photographic evidence within 72 hours. A customer also has up to 72 hours after delivery to inspect their order and report any missing item(s). Following this period of time it will be assumed that the order was received in full. Any items missing will be replaced by the manufacturer at no cost.

What is your return policy?

In the event your panels do not fit the application or you just change your mind, we will issue a FULL refund for any items that are returned to our warehouse in good condition within 30 days of the delivery date. The only exception is for custom cut panels. Custom cut items are final sale.  If you have any questions on how to return product, please call 844-801-6429 or send an email to sales@baseboarders.com.

If I place an order, will your company endlessly bug me with e-mails in the future?

No. We hate junk mail just as much as you do. See our Privacy Policy for more information on how we respect your personal information.

Are you committed to personalized service?

Not only will we answer your product questions before your purchase, we will take care of you after the sale. From technical specifications to delivery questions, help with installation, to damage, to warranty or return coordination, we are willing and responsive. Try us out… call 1-844-801-6429 or Email us at sales@baseboardheatercovers.com. Our corporate office address is Baseboarders, LLC, 217 N Seminary St, Florence AL 35630 USA if you want to reach us by snail mail.

How do I request custom cut lengths when I place my order on this website?

We will custom cut to length any standard panel for any product line. There is no cost for this service. To instruct us which panel(s) to cut to what length(s), simply list the stock length, the quantity to be cut and the custom length needed.

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