Online Orders – Policies & Frequently Asked Questions.
1.) How much does shipping cost?
$30 flat anywhere in the Lower 48 and most of Canada. If your ship to address is in the State of Alaska, Canadian Northwest Territories or the Yukon region, please call us first to get a quote for shipping.
2.) How long will it take for my order to arrive?
We ship all across North America every Friday. Thursday NOON Eastern is the cut-off time for the weekly Friday pick-up. For western States, expect 2 days in transit. Midwest – 3 to 4 days. For addresses in the eastern time zone, expect a full 7 days in transit.
3.) What delivery service is used?
Fedex Ground. A signature to confirm and accept delivery is NOT required.
4.) What if my order arrives with damage or items missing?
Although damage due to carrier negligence is rare, it does happen. We will replace, at our cost, any items that are received with obvious signs of damage and reported to us with photographic evidence within 72 hours. A customer also has up to 72 hours after delivery to inspect their order and report any missing item(s). Following this period of time it will be assumed that the order was received in full. Any items missing will be replaced by the manufacturer at no cost.
5.) What is your return policy?
Returns are another rarity. This website is filled with clear documentation so if you are still unsure about something, please give us a call. However in the event something needs to come back to us, we will issue a FULL refund for any items returned to our Canadian warehouse in good condition within 30 days of the delivery date. The only exception is for custom cut length panels. If we supply a panel with a custom cut length, it is final sale.
6.) If I place an order, will your company endlessly bug me with e-mails in the future?
7.) Are you committed to personalized service?
Not only will we answer your product questions before your purchase, we will take care of you after the sale. From technical specifications to delivery questions, help with installation, to damage, to warranty or return coordination, we are willing and responsive.
Try us out… call 800.834.5672 or email us. Our corporate office address is Baseboarders, LLC, 217 N Seminary St, Florence AL 35630 USA if you want to reach us by snail mail.
8.) How do I request custom cut lengths when I place my order on this website?
We will custom cut to length any standard panel for any product line. There is no cost for this service. To instruct us which panel(s) to cut to what length(s), simply list the stock length, the quantity to be cut and the custom length needed. The notes section is on the final “check-out” screen as shown here: