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Resources

Resources

Baseboarders® FAQs

How much does shipping cost?

$30 flat anywhere in the Lower 48 and most of Canada. If your ship to address is in the Canadian Northwest Territories or the Yukon region, please call us first to get a quote for shipping.

How long will it take for my order to arrive?

US Orders: We ship orders within 2-3 business days to US locations via FedEx Ground. Depending on your location, most orders will arrive in 4 to 7 business days.

Special Color Orders: We process special color orders within 2 weeks to US locations. Depending on your location, most orders will arrive via FedEx in 1-5 business days after leaving our warehouse.

Canadian Orders: Once payment is received, shipment will be scheduled with one of the following:
● Pick-up at our Delta, BC facility (normally available the following business day)
● Shipment via Groundstar Express to Lower Mainland locations
● Shipment each Friday via Fedex Ground (beyond Lower Mainland)

What delivery service is used?

Fedex Ground. A signature to confirm and accept delivery is NOT required.

What if my order arrives with damage or items missing?

Damaged or missing items must be reported within 72 hours of delivery.

Email resolutions@baseboarders.com with the order number, along with a picture of the damage to each item and any missing item information.

What is your return policy?

In the event your panels do not fit the application or you just change your mind, we will issue a FULL refund for any items that are returned to our warehouse in good condition within 30 days of the delivery date. The only exception is for custom cut panels - these items are final sale.

Email returns@baseboarders.com for product return instructions.

Can I use Baseboarders with electric baseboard heaters?

Baseboarders® product lines are designed for hydronic baseboard heaters, but can be used with electric baseboard heaters as well. As always, be careful whenever using with electric baseboard heaters as electric units generate higher surface temperatures.

Note: you will need to use our wall brackets (WB001 – 1-1/4” tall) for installing the panels since electric baseboard heaters do not normally have a backplate on the wall. (For panels that are 5’ long or less, you will need to use two brackets. Longer panels will need three brackets.

Will I get personalized service?

Not only will we answer your product questions before your purchase, we will take care of you after the sale. From technical specifications to delivery questions, help with installation, to damage, to warranty or return coordination, we are willing and responsive. Try us out… call 1-844-801-6429 or Email us at sales@baseboardheatercovers.com. Our corporate office address is Baseboarders, LLC, 217 N Seminary St, Florence AL 35630 USA if you want to reach us by snail mail.

How do I request custom cut lengths when I place my order on this website?

We will custom cut any standard panel in any product line to your measurements. There is no cost for this service. To instruct us which panel(s) to cut to what length(s), simply list the stock length, the quantity to be cut and the custom length needed.

How do I clean my baseboard cover?

Baseboarders® products should only be cleaned with mild soap on a damp cloth.  Be sure to thoroughly dry panels and accessories if exposed to any amount of moisture to help prevent against the development of rust.