Baseboarders™ FAQs

$30 flat anywhere in the Lower 48. Please visit baseboardheatercovers.com/pages/canada for Canadian order freight details.

US Orders:

• U.S. customer orders ship from our Leominster, MA location via FedEx Ground (or LTL carrier when needed).
• Once payment is received, orders without custom cuts and special colors normally ship out within 3 business days.
• Orders with custom cuts or special order colors normally ship out within 10 business days.
• Following shipment, transit can add 1-5 business days depending on the shipping destination.

Canadian Orders:

• Canadian customer orders ship from our Leominster, MA location via FedEx Ground.
• Once payment is received, orders without custom cuts normally ship out within 3 business days.
• Orders with custom cuts normally ship out within 10 business days.
• Following shipment, transit can add 5 or more business days depending on the shipping destination.

Fedex Ground. A signature to confirm and accept delivery is NOT required.

Damaged or missing items must be reported within 72 hours of delivery.

Email resolutions@baseboarders.com with the order number, along with a picture of the damage to each item and any missing item information.

In the event your panels do not fit the application or you just change your mind, we will issue a full refund for product (minus shipping) that is returned to our warehouse in good condition within 30 days of the delivery date. The only exceptions are for custom cut panels and samples - these items are final sale.

Email returns@baseboarders.com for product return instructions.

While Baseboarders® was originally designed for hydronic baseboard heating, there are select cases where the product can be used with electric baseboard heating. Learn More

Note: you will need to use our wall brackets (WB001 – 1-1/4” tall) for installing the panels since electric baseboard heaters do not normally have a backplate on the wall. (For panels that are 5’ long or less, you will need to use two brackets. Longer panels will need three brackets.

Not only will we answer your product questions before your purchase, we will take care of you after the sale. From technical specifications to delivery questions, help with installation, to damage, to warranty or return coordination, we are willing and responsive. Try us out… call 1-844-801-6429 or Email us at sales@baseboarders.com.

We will custom cut any standard panel in any product line to your measurements. There is no cost for this service. To instruct us which panel(s) to cut to what length(s), simply list the stock length, the quantity to be cut and the custom length needed.

Baseboarders® products should only be cleaned with mild soap on a damp cloth.  Be sure to thoroughly dry panels and accessories if exposed to any amount of moisture to help prevent against the development of rust.